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Employee relations

De-escalation Coach

Pick the best response when an employee is escalating.

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How to play

  1. 1.Read the employee's message.
  2. 2.Pick the best of three HR responses.
  3. 3.Eight scenarios per round.

Tips

  • • Acknowledge before solving.
  • • Restate the concern; never deflect to policy first.
  • • Avoid ultimatums in the first reply.

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